Full recovery
We do the work, from the first list to the wiped hardware. One fixed price, agreed after the first look and before anything starts.
Quoted as one fixed price after the first look.
What you get
A full list of the digital estate
Every device, account, subscription and backup we can find, each marked by what it holds: money, memories, legal papers, or nothing that needs keeping.
The data copied off
Photos, documents and records copied from the computers, drives and servers the estate owns, and checked against the originals.
One drive for the family
A password-protected portable drive that opens on any computer. Photos by year, documents, and a folder for accounts and subscriptions.
The printed pack
A printed list of what was found, what became of it and where it now lives, with the password for the drive.
Subscriptions and accounts closed
We cancel what can be cancelled and prepare the request for each online provider. You sign and send those, because providers will only deal with the executor.
Hardware wiped
Each computer and drive is wiped so it can be sold or given away, with a note of what was wiped and when.
A backup for 90 days
We keep a secure copy for 90 days in case the drive is lost or the password is mislaid. Then we delete it and hold nothing.
How it goes
Find
We list every device, account, subscription and backup, starting from the first look.
Recover
We open the computers, drives and servers the estate owns and copy off the photos, documents and records.
Hand over
The family receives the drive and the printed pack, and we go through both with you.
Close
We cancel subscriptions, prepare the provider requests and wipe the hardware.
What changes the price
- How many computers, phones and drives there are
- A home server, and how many drives it has
- Drives that have failed or are failing
- How many accounts and subscriptions there are to close
What full recovery cannot do
- Open a locked phone, a password manager with no master password or an encrypted drive with no key
- Decide for an online provider. Email, online storage and social media accounts go through each company's own process, and the answer is theirs
- Repair a drive that has physically failed. That takes a specialist laboratory, and we tell you their price before anything is sent
Questions
How long does it take?
Our own work usually takes two to six weeks, depending on how much there is. Providers answer in their own time, and some take months.
How does the equipment get to you?
A lot can be done on a call with you at the computer. Servers and drives can be sent by tracked courier, and come back the same way.
What happens to private things you find?
We copy what you ask for and nothing else. We do not read messages or documents beyond what is needed to sort them, and once the 90 days are up we hold no copy of anything.
Can the price go up once you have started?
No. The price is fixed before the work starts. If we find something the first look could not have shown, we stop and ask you before doing anything that costs more.